01 — DEPOSIT LIMITS
Customers can set limits on how much they deposit during a selected period. Reducing a limit takes effect without unnecessary delay, while increases are subject to a strict 7-day cooling-off period.
Responsible Gambling
robwaterhause is committed to responsible gambling. Wagering services are provided in accordance with Liquor & Gaming NSW codes of practice, and we provide tools, information and support referrals to help customers stay in control.
This page explains our responsible gambling framework, the tools available to customers, where to seek help, and the regulatory obligations applicable to the wagering services provided through robwaterhause.
01 — INDEX
Staying in Control
There are practical steps customers can take to manage their wagering:
- Set a budget before you start wagering.
- Only wager money you can afford to lose.
- Do not chase losses.
- Take regular breaks.
- Keep track of the time and money you spend.
- Avoid wagering when affected by alcohol or strong emotions.
02 — INDEX
Responsible Gambling Tools
robwaterhause provides free tools to help customers manage how much time and money they spend wagering — in your account settings or via support.
Account controls
Responsible Gambling Tools
02 — TAKING A BREAK
Customers who feel they are wagering too frequently or spending more than intended can temporarily suspend their wagering activity.
03 — REALITY CHECKS
Periodic reminders help customers remain aware of how long they have been wagering and whether they wish to continue.
04 — LOSS & SPEND LIMITS
Loss limits help control total losses over a period. Spend limits help control total amounts wagered. Reducing limits takes effect promptly; increases involve a cooling-off period.
05 — SELF-EXCLUSION
Customers who need a sustained break can self-exclude, restricting access to wagering for a nominated period. Self-exclusion is different from closing an account and carries additional protections.
03 — INDEX
Self-Exclusion & BetStop
During a self-exclusion period, customers cannot place wagers, deposit funds or access their account. Customers must not create a new account or use another person's account to circumvent an active exclusion.
Customers seeking exclusion from all licensed Australian wagering providers should consider BetStop.
Closing your account
Customers may request account closure at any time. Account closure does not automatically carry the same protections as self-exclusion. Customers closing their account due to gambling concerns should consider self-exclusion instead.
BetStop
National Self-Exclusion Register
BetStop is Australia's National Self-Exclusion Register. It is a free, independent service that allows people to exclude themselves from all licensed Australian online and phone wagering providers.
04 — INDEX
Recognising Gambling Harm
Ask yourself
Gambling harm can affect people differently. Consider these questions honestly:
- Do you wager more than you can comfortably afford to lose?
- Do you try to recover money you have already lost?
- Have you borrowed money or sold possessions to fund gambling?
- Has someone close to you expressed concern about your gambling?
- Do you feel anxious, guilty or unhappy about your gambling?
If you answer yes to any of these, consider using responsible wagering tools or contacting Gambling Help Online on 1800 858 858.
05 — INDEX
Keeping Track of Your Gambling
Customers are encouraged to review their wagering activity regularly. Account history provides comprehensive information on deposits, withdrawals, wagers, wins, losses and overall activity.
Reviewing activity helps customers understand their wagering patterns and assess whether limits remain appropriate. A limit set previously may no longer suit changed financial circumstances.
What to review
- Deposits How much have you deposited this week or month?
- Withdrawals How much have you withdrawn, and how does it compare with what you deposited?
- Wagers How many bets are you placing? Is the frequency increasing?
- Wins & Losses Are you ahead, behind, or breaking even? Over what period?
- Overall Activity How many hours are you spending on gambling per session or week?
- Current Limits Are your deposit or session limits being reached regularly?
06 — INDEX
Age & Payment
robwaterhause enforces strict age and payment controls in accordance with Australian law.
Under 18 restrictions
18+
robwaterhause wagering services are available to 18+ Australian residents only. People under 18 cannot open an account or place wagers. Age and identity verification is mandatory during registration.
Payment restrictions
robwaterhause does not extend gambling credit, advance funds or lend money for wagering. Customers may only wager using permitted funds in their account. Card deposits are limited to debit cards; credit cards are legally blocked for online wagering in Australia.
Debit cards only• Credit cards are not accepted for online wagering in Australia.
07 — INDEX
Getting Help
Free and confidential support is available for anyone concerned about their own gambling or someone else's.
| Service | Support description | Contact |
|---|---|---|
| GAMBLING HELP ONLINE | Primary 24/7 free & confidential counseling support in Australia. | 1800 858 858 |
| BETSTOP | National Self-Exclusion Register. Blocks all Australian online wagering. | 1800 238 786 |
| LIFELINE | Crisis support and suicide prevention services. | 13 11 14 |
| BEYOND BLUE | Anxiety, depression, and mental health support. | 1300 22 4636 |
08 — INDEX
Our Responsibilities
CUSTOMER INTERACTIONS
robwaterhause may identify indicators that a customer could be experiencing gambling harm. Where appropriate, this includes providing responsible gambling information, explaining available tools, or directing customers to support services.
RESPONSIBLE ADVERTISING
robwaterhause conducts advertising in accordance with NSW guidelines. Promotional material does not target minors, vulnerable people, or present gambling as a guaranteed way to make money.
STAFF TRAINING
Relevant staff receive responsible wagering training covering the identification of gambling harm indicators, customer interaction, available tools and referral to support services.
09 — INDEX
Regulation & Complaints
Operator information
Operator: Tarpin Finance Pty Limited
ABN: 84 622 556 423 • ACN: 622 556 423
Licence Holder: Robert Waterhouse
Licence No.: 3297/2023/WB
Regulator: Liquor & Gaming NSW
Jurisdiction: New South Wales, Australia
Complaints handling
Customers with concerns about responsible gambling controls, account restrictions or wagering limits can contact robwaterhause directly. We aim to resolve all complaints efficiently and in accordance with our obligations.
Regulatory jurisdiction
The wagering services provided through robwaterhause are regulated by Liquor & Gaming NSW under the laws of New South Wales, Australia. Unresolved wagering disputes may be escalated to the regulator.
